Frequently Asked Questions

JACOBS VINTAGE

Frequently Asked Questions

  • 'Why Are Your Prices So High?'  
Great question! Our total amount may seem high - however this is purely down to the rarity and exclusivity of our items. The final transaction we quote takes into account desirability, age of the garment, demand and also includes a hand-written thank you letter, fees and same day postage/ shipping. So as you'll now see, price really isn't our focus. The value to you as our customer is that we offer exactly what it say's on the tin... Quality, luxury and historical brands that make a statement - with so much customer emphasis. 


  • 'Are your items authentic?'
Yes of course - unless listed as 'BOOTLEG' or 'REPLICA'. All of our items are 100% genuine - we use an authenticity tracking system to date our items to their year/ season of manafacture. We even make direct calls to companies to verify an item's authenticity prior to listing. 


  • 'How Fast Is Delivery?'
All orders are shipped via the 'Royal Mail™ First Class Signed For With Tracking' service and are posted on the same day as the order is placed. Royal Mail™ guarantees successful delivery within 2 business days to arrive at your doorstep! All customers will receive their order hand-wrapped, with a hand-written thank you letter. Confirmation of postage will be emailed to you or sent to you via direct message on  Instagram  or  Depop  with your tracking information. 
 


  • ''If I Purchase More Than One Item Do I Get A Discount?'
Yes, we are excited for you to recieve your discount information which is detailed within your hand-written thankyou letter inside your hand-wrapped order.
 


  • ''Do I Have To Pay For Postage And Packaging?'
No - the total amount of an item ALWAYS includes postage, packaging and fees! If a customer requires a specific service (such as 'Royal Mail™ Special Delivery Guaranteed®') an additional investment will apply to secure that this service takes place immediately.
 


  • ''Can You Always Get The Item I Want Even If You Don't Already Have It?'
Of Course! This service can always be requested via our   Contact Page  or via direct messaging us on   Instagram Page  /   Depop Store  !